Gurner™ Privacy Policy — Wellness

Updated: November 2025

  1. SAINT HAVEN’S COMMITMENT TO PRIVACY

This Privacy Policy applies to the services offered by Gurner Group Wellness Operations Pty Ltd (ABN 38 670 532 975) and Gurner Group Wellness (Saint) Operations Pty Ltd (ABN 93 675 336 517) along with all related bodies corporate and related entities as defined in the Corporations Act 2001 (Cth) (together, the GURNER™ Wellness Group), including the Saint Haven Website (https://sainthaven.com.au) and the Saint Haven App.

The GURNER™ Wellness Group handles the personal information we collect about you in accordance with this Privacy Policy and our obligations under the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs). We may also handle personal information in accordance with other applicable privacy laws (such as the Health Records Act 2001 (Vic) (HRA), the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) and the Health Privacy Principles (HPPs) under each of the HRA and the HRIP Act) and other state based privacy laws that govern how private sector health service providers like the GURNER™ Wellness Group

handle personal information (such as health information).

We understand the importance of being open and transparent with you in the way in which we collect, hold, store, use and share your personal information. We take protecting your privacy very seriously.

We strongly encourage you read this document, so that you understand and are comfortable with how we handle your personal information. If you have any questions about this document, or about GURNER™ Wellness Group’s handling of your personal information, please contact us using the relevant contact details set out in section 16.

  1. ABOUT GURNER™ WELLNESS GROUP

GURNER™ Wellness Group operates the Saint Haven Private Clubs and Saint Private Social Clubs (collectively, Saint Haven), designed to offer highly personalised services and programs tailored to members’ health and life ambitions with a focus on health, fitness and social connection.

GURNER™ Wellness Group currently operates Saint Haven clubs in Collingwood, South Yarra, St Kilda, Southbank and Toorak, Victoria with new clubs due to open in New South Wales and internationally.

The Saint Haven App is powered by Mind Body, which means that any personal information (including health information) collected by us when you access and use the Saint Haven App will also be handled by Mind Body. Mind Body handles your personal information in accordance with its privacy policy available via https://co.mindbodyonline.com/legal/privacy-policy (as may be updated by Mind Body from time to time). We recommend that you check the Mind Body website for updates to the Mind Body Privacy Policy.

  1. ABOUT THIS PRIVACY POLICY

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy, "we", "us" and “our” refers to the GURNER™ Wellness Group and "you" and “your” refers to any individual about whom we collect personal information.

This Privacy Policy sets out how we collect, store, process, use and disclose personal information (including personal information we collect, and personal information submitted to us, whether offline or online).

Other terms and conditions may apply to you such as:

  • the privacy terms and conditions contained in contractual arrangements we may have with you; and
  • the collection notices and privacy statements which may be provided to you at the time your personal information is collected (for example the collection notice provided when you become a member, the collection notice provided when you request a service or the collection notice provided when you apply to work with us).
  1. WHAT IS PERSONAL INFORMATION?

‘Personal information’ is defined in the Privacy Act, and means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

In this Privacy Policy, whenever we use the term ‘personal information’, we are referring to this legal definition.

Personal information also includes ‘sensitive information’, which is information such as your race, religion, political opinions or sexual preferences, biometric information used for biometric verification or identification, biometric templates, and health information. Information which is 'sensitive information' attracts a higher privacy standard under the Privacy Act and is subject to additional mechanisms for your protection.

 ‘Health Information’ is also defined in the Privacy Act, and means:

  • information or an opinion about the health or disability of an individual;
  • information or an opinion about an individual’s expressed wishes about the future provision of health services to that individual; or
  • personal information collected to provide, or in providing a health service.

If you are a prospective member or member of one of our Saint Haven clubs, all information we hold about you will be health information because the services we generally provide our members are health services.

  1. WHAT INFORMATION DO WE COLLECT ABOUT YOU AND HOW DO WE COLLECT THIS INFORMATION?

In order to provide you with the services that you have requested, or to otherwise interact with us, GURNER™ Wellness Group may need to collect your personal information.

In summary, we may collect your personal information when you:

  • apply for membership at one of our Saint Haven clubs, whether via the Saint Haven Website (https://sainthaven.com.au) or the Saint Haven App;
  • create an account with us via the Saint Haven App;
  • interact with us in person (such as when you visit one of the Saint Haven clubs, attend one of our retreats) or via phone or online (including through the Saint Haven Website, the Saint Haven App or our social media channels), such as when you contact us to make an enquiry, give us feedback or share information with us about a health service you have received from a third party (including by giving us access to your health information on or through third party Apps or software);
  • receive a service at a Saint Haven club;
  • have a third party provide your personal information on your behalf; or
  • apply for a position with us (including for work experience or student placements).

Summary of personal information we collect and how we collect this information

The types of personal information we usually collect about you depends on who you are and your dealings with us. However, the table below sets out a summary of the personal information we generally collect and how we collect this information:

Who are we collecting personal information from? What type of information may we collect? How do we collect this information?
Applicants / Prospective Members of our Saint Haven clubs If you are a prospective member, we may collect the following information:·       contact details including your name, address, email address, mobile and phone number;·       a scanned copy of your driver licence;·       your referral from an existing member of a Saint Haven club;·       your occupation;·       your health and fitness goals;·       date of birth and gender; andany other information we require in providing our services to you. If you are successful in becoming a member of a Saint Haven club, the information we collect as part of your application will be used as part of your membership. We may collect your personal information directly from you, for example:·       when you fill out our application form or an inquiry form online (either via the Saint Haven Website or the Saint Haven App) or in person at a Saint Haven club for a membership or to be otherwise added to the waitlist;·       during conversations with our staff members (in person, via phone or online); or·       if you interact with us online, for example to provide feedback or when you visit our Saint Haven Website, use the Saint Haven App or via our social media channels. We may also collect personal information about you from other people and organisations including (but not limited to):·       your nominated referee(s).
Members of our Saint Haven Private Clubs If you are a member of a Saint Haven club, we may collect the following additional information: ·       contact details including your name, address, email address, mobile and phone number;·       date of birth and gender;·       health information, including blood type, weight, height, medical history, test results etc.;·       private health fund details;·       name and contact details of general practitioner, treating practitioner or referring doctor;·       payment information and transaction details associated with our services; and·       any other information we require in providing our services to you. Depending on the type of health services you receive (or express an interest in receiving), we may collect:·       genetic information; and·       biometric information,and other information required in order for you to receive the relevant service. We may collect your personal information directly from you, for example:·       during conversations with our staff members (in person, via phone or online);·       when you book or attend an appointment at one of our Saint Haven clubs;·       when you fill out our membership forms, make a request to receive a particular health service or express an interest in understanding more about the health services we provide or can assist you with obtaining;·       if you interact with us online, for example to provide feedback or when you visit our Saint Haven Website or the Saint Haven App; or·       when you access or use our free WiFi services. We may also collect personal information about you from other people and organisations including (but not limited to): ·       Mind Body, through your use of the Saint Haven App; and·       your treating/ referring general practitioners, specialists, or other health care providers.
Job / work experience applicants If you are applying to work with us, we may collect the following information:·       name and contact details;·       information relating to your work history;·       information about your education and qualifications and the institution you studied/ are studying at;·       your working eligibility rights;·       your suitability for the role you are applying for;·       pre-employment medical assessment results;·       work performance and training details;·       superannuation fund details;·       criminal history record;·       credentialing information including licences and professional registrations, accreditations and working with children checks;·       emergency contact details; and·       details about your referees. We may collect this information if you apply for a position with the GURNER™ Wellness Group (including if you are applying for work experience with us).
Other individuals Depending on who you are (such as friend of a member, a referring healthcare or wellness practitioner, or supplier of good and services to us), we may collect:·       your name and contact details (including your business contact details, if applicable);·       your work and business information (for example, your title and place of work)·       your relationship to a member;·       your practice details (if you are a referring healthcare or wellness practitioner); and·       other information reasonably required by us to engage with you. We may collect this information if you visit us, fill out a referral form or otherwise interact with us in person, online or via phone/ email.  We may also collect this information from our members where they tell us about the services you have provided to them.

We may also collect other types of information, which we have summarised below:

Type of personal information What this includes How do we collect this information?
Online and digital services information (including behavioural information) We may collect information from you electronically, which includes information such as your IP address, and details about your device.Please see section 11 for further information on the digital information we collect. We may collect this information when you use the Saint Haven Website, the Saint Haven App, our free WiFi services or any other online services, via use of online behavioural technologies, such as cookies.Please see section 11 for further information on the digital information we collect.
Camera surveillance information We may collect camera surveillance information which includes photographs or video recordings of you. We may collect this information in circumstances where we use camera surveillance (e.g. CCTV) at our premises for the safety of our staff and customers, such as where you attend in person at our Saint Haven clubs.  
Location information We may collect location information about you each time you enter, exit and move within our facilities. This may include the exact date and time you entered and exited a facility. We collect this information as part of our attendance data and also for safety and operational purposes.
Information required to be collected by law We may collect information as required by law (such as under State and Territory healthcare legislation). We may collect this as required.
Publicly available online information We may collect information that is publicly available online, such as on online forums, websites, and social media channels (for example, information that relates to a complaint). We may collect this directly from the publicly available source (e.g. on the online forum, website, or social media channel).

 

In some cases you may provide us with personal information which relates to another person (for example, a referring doctor, an emergency contact or a membership referee). If you do so, you agree that you have received permission from these individuals for us to collect, use, and share, their personal information in accordance with this Privacy Policy.

You should also let them know about our Privacy Policy (including the information in this Privacy Policy).

  1. CAN YOU DEAL WITH US WITHOUT PROVIDING YOUR NAME?

Where possible and lawful, you may interact with us anonymously or using a pseudonym (a fictitious name). For example, if you contact us with a general question or query, we will not record your name or other details unless we need it to adequately respond to your query.

However, for many of our functions and the services we provide, we need information about you including your health information as it may not be practicable for us to deal with you anonymously or pseudonymously on an ongoing basis when providing our services.

If you provide incomplete or inaccurate information to us or withhold personal health information from us we may not be able to provide you with the services you are seeking.

  1. WHY DO WE COLLECT, STORE AND USE YOUR PERSONAL INFORMATION?

The primary purpose for which we collect your personal information (including health information) will depend on who you are and your interaction with us, for example, if you are a member or other customer, prospective member or customer, job applicant, contractor, or other authorised representative of a member.

We have summarised the types of purposes for which we may collect your personal information:

Purpose Explanation
To provide you with our services when you are a member We may collect, store and use your personal information to:·       process and administer your membership, including to review your compliance with relevant membership terms and conditions;·       provide you with our health, recreation or leisure services at one of our Saint Haven clubs or retreats;·       identify you, confirming your appointment and admission to our facilities;·       manage our relationship with you;·       bill you or a third-party on your behalf for our services and submitting claims for the costs of our services;·       submit rebate/ health fund claims;·       improve our services, and your experience with us; and/or·       otherwise effectively provide our services to you.
To manage your working relationship with us (including when you are a contractor) We may collect, store and use your personal information to assess your suitability for a position with us, and, if you successfully join us, to manage your working relationship with us. We may collect, store and use your personal information for administration and management purposes.
To do business with you We may collect, store and use your personal information about you if you interact with us on a commercial basis (such as if you are a referring healthcare or wellness practitioner, specialist, service provider, contractor or supplier to us), or you otherwise interact with us on a commercial basis.
To manage and improve our operations and business and services We may collect, store and use your personal information to:·       manage fees and administer billing (including administration of third-party payment arrangements) and debt recovery;·       manage, monitor, plan and evaluate our services;·       for our record-keeping and auditing purposes;·       conduct safety and quality assurance and improvement activities, including quality control of our services and communications with you;·       train staff;·       test and train our technology systems;·       test, train, improve and develop our technology systems, products and services;·       undertake risk and operational management processes;·       test and maintain information technology systems;·       investigate any incidents that may occur (both in relation to cyber security, as well as any health and safety incidents that occur at our premises);·       handle and respond to any complaints made;·       maintain the security of our facilities;·       assist with service development, to test the effectiveness and customer satisfaction of our products and services, improve the way we provide services to you, and for other quality assurance and compliance purposes; and/or·       promote or advertise our services or facilities.
To assist with any business, share sale or corporate restructure We may collect, store and use your personal information for the purpose of considering, facilitating or implementing a transfer or sale of all or part of our assets or business or if we undergo any other kind of corporate restructure, acquisition or sale or proposal for any such transaction.

  1. WHO DO WE SHARE YOUR PERSONAL INFORMATION TO AND WHY?

We may share your information with third parties:

  • for the reasons for which we collect, store and use that information (see above in section 7);
  • for other purposes explained at the time we collect your personal information; or
  • where we are otherwise allowed or required to do so under law.

Some of the third parties we may share your information with include the following:

Recipient Explanation
Fitness / health related providers As a member or other visitor to our Saint Haven clubs, we may share your personal information with the following non-exhaustive list of parties:·       Health and wellness testing service providers; and·       Providers of health and wellness equipment and products.
Our service providers and advisors We may share your personal information with a variety of our service providers to assist us with providing and managing our services. These may include our:·       IT service providers and third party storage providers (eg. Mind Body);·       IT support services;·       business administration or data analysis organisations;·       product improvement organisations;·       other members of the GURNER™ Group, to the extent such members provide corporate services to the GURNER™ Wellness Group; and·       professional advisors and consultants (such as legal, insurance and financial advisors).
Healthcare providers As a member, we may share your personal information with the following parties:·       to healthcare providers and professionals including allied health professionals, clinical staff and teams who are involved in providing you with treatment and services and managing your healthcare and wellbeing. 
Funders of services, insurers or credit reporting bodies We may share your personal information with:·       your health fund or other third-party insurer;·       credit-reporting bodies or debt-collection agencies;·       our insurer;·       law enforcement agencies where required.
Corporate restructure We may share your personal information with third parties, whether affiliated or unaffiliated, for the purpose of facilitating or implementing a transfer or sale of all or part of our assets or business or if we undergo any other kind of corporate restructure, acquisition or sale. In this context, your personal information may be transferred to another entity (or if such a sale, transfer, acquisition or corporate restructure is being contemplated by us).
Government and law enforcement agencies We may be required by certain Commonwealth, State or Territory legislation to report health information and health practitioner information to government agencies, regulatory bodies and law enforcement agencies, and to report member information to other entities for certain purposes.

 

 

  1. DO WE SHARE YOUR PERSONAL INFORMATION OVERSEAS?

We generally collect your personal information in Australia. However, some of the organisations we may disclose your personal information to are located overseas in the United States and the United Kingdom. These recipients include our service providers who may handle, process or store your personal information on our behalf.

For example, we may share your personal information with service providers who assist us with storing our data on secure data storage servers, or with improving our services (by analysing data, and conducting member satisfaction enquiries).

We only ever share your personal information outside of Australia where we are permitted to do so under the Privacy Act and applicable privacy laws. Generally this means we will take reasonable steps to ensure your personal information is treated securely and in accordance with applicable privacy laws.

There are other circumstances where we may disclose your personal information to an overseas recipient. For example, where you have provided your consent or we are otherwise permitted to do so under other relevant laws.

 

  1. DO WE USE OR SHARE YOUR PERSONAL INFORMATION FOR DIRECT MARKETING?

When you provide your personal information to GURNER™ Wellness Group, we may use that personal information to send you direct marketing communications to keep you informed about services offered by the GURNER™ Wellness Group and carefully selected partners which we think might be of interest to you based on your interactions with us.

We may contact you from time to time, whether by phone, SMS, email or post, to provide you with information regarding our programs, services, events, research forums, promotions and opportunities, or to ask you for your support, either by volunteering, philanthropic donations or otherwise. To help us improve our standards, we may also ask for your feedback through surveys on how you found our services.

We will only send these communications in accordance with applicable privacy and marketing laws (such as the Privacy Act (including Australian Privacy Principle 7) and the Spam Act 2003 (Cth)), and only where you have not opted out from receiving such communications from GURNER™ Wellness Group.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

How can you opt out?

You are always in control of the direct marketing communications which you receive and can opt-out at any time. Generally you can opt-out by following the relevant opt-out or unsubscribe instructions in the relevant communication (such as email or SMS message).

You can also contact us using the detail set out in section 16 to tell us you would like to stop receiving direct marketing communications from us.

Important points regarding opting out

Importantly, regardless of whether you opt out from receiving any or all direct marketing communications, we will still communicate with you if we are required by law to provide you with information, or in relation to the services we are providing you with (for example, sending you an invoice in relation to a provided service or sending a SMS reminder about your appointment).

  1. HOW DO WE INTERACT WITH YOU VIA THE INTERNET?

Third party links and sites

When you use our websites or receive communications from us, links to websites and/or apps which belong to other third parties may be included (and are provided for your convenience). You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, any third party websites or apps.

Website use and cookies

You may visit our websites without identifying yourself. If you identify yourself (for example, by making an enquiry), any personal information you provide to us will be managed in accordance with this Privacy Policy.

Our websites also use cookies. A 'cookie' is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, “click-through” information, IP address, pages you have accessed on our websites and on third-party websites. Depending on the circumstances, this may or may not be personal information.

At a high level, cookies can be used for a variety of reasons, such as to personalise your browsing experience (for example, by remembering your preferences and recognising you as a repeat visitor to our websites), and to track statistics about the usage of our website. This allows us to better understand our users and improve the layout and functionality of our websites.

If you do not wish to receive any cookies (other than those that are strictly necessary) you can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our websites.

  1. HOW DO WE STORE AND PROTECT YOUR PERSONAL INFORMATION?

We are committed to protecting your personal information, and ensuring that we securely store any personal information we collect (and in accordance with applicable privacy laws). We may hold your personal information in hard copy (paper) or electronic form.

We take all reasonable steps to ensure that any personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Security and storage of personal information

Form Explanation
Paper-based files We store personal information in paper-based files in secure storage (generally at our Saint Haven Private Clubs). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We maintain physical security measures to ensure that personal information in paper-based files is protected, such as security systems at our premises.
Electronic records We store electronic records in secure databases, using trusted third party storage providers based in Australian and in the USA. We also maintain physical security measures in relation to storage of our electronic records (such as through security systems at our electronic data stores). Using technical methods, we also maintain computer and network security. For example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
Our websites (including for making payments) Our websites use encryption or other technologies to ensure that your personal information is securely transmitted via the internet (including to protect any payments you make). We encourage you to exercise care when sending your personal information via the internet (for example, when communicating with us online, we ask that you do not include your full account or card details).

 

How long do we keep your personal information?

We will only keep your personal information we store for as long as is necessary for the purposes set out in this Privacy Policy or as required to comply with any applicable legal obligations.

When we no longer require your personal information (and in accordance with any applicable laws), we will take steps to delete, destroy or de-identify that information. 

  1. HOW CAN YOU ACCESS OR SEEK CORRECTION OF YOUR PERSONAL INFORMATION?

You are entitled to request access to any of your personal information that we have. To make such a request, please contact us using the relevant contact details set out below in section 16.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and informing us of any change in your personal details (for example, if your email address changes or if you move and change address).

If you consider any personal information we have about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you are also entitled to request correction of the information (again, please contact us). After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your information in certain circumstances in accordance with the applicable privacy laws. If we do refuse your request, we will provide you with a reason for our decision. In addition, in the case we refuse your request for correction, we will include a statement about your request with the personal information we store.

  1. HOW CAN YOU MAKE A COMPLAINT ABOUT THE HANDLING OF YOUR PERSONAL INFORMATION?

If you have any questions or concerns about this Privacy Policy or how we have handled your personal information, you may contact us at any time using the relevant contact details set out below in section 16.

Please also contact us if you have a complaint about privacy. If you make a complaint about privacy, the following will occur:

 

No. Step
1.         We will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally acknowledge your complaint within a week.
2.         If your complaint requires more detailed consideration or investigation:·       we will aim to acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly; and·       we may ask you to provide further information about your complaint and the outcome you are seeking.
3.         We will then typically gather relevant facts, locate and review relevant documents and speak with the individuals involved.
4.         In most cases, we will respond to your complaint within 30 business days from when we receive your complaint. If the matter is more complex or our investigation may take longer, we will let you know.

 

If you are not satisfied with our response to a complaint, or you consider that we may have breached the Privacy Act (including the Australian Privacy Principles), you are entitled to make a complaint to the Office of the Australian Information Commissioner (the Australian privacy regulator).

The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992, or you can fill out this form to make a complaint about our handling of your personal information. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.

  1. HOW ARE CHANGES ARE MADE TO THIS PRIVACY POLICY?

We may make changes to this Privacy Policy, with or without notice to you. However, where we make a material change to the Privacy Policy, we will provide notice to you (including by updating our websites, and, where appropriate, notifying you directly). We recommend you visit this Privacy Policy regularly to keep you up to date with any changes we make.

  1. HOW CAN YOU CONTACT US?

You can contact us using the details below:

GURNER™ WELLNESS GROUP
Phone +613 9654 6222You can contact us 9am to 5pm, Monday to Friday AEST
Email [email protected]
Postal address Level 3, 10 River Street, South Yarra VIC 3141